S A N K H Y A
Sankhya Technologies.
Copyright (c) 2003 Sankhya Technologies Private Limited

                     SANKHYA Licensing/Support - FAQ

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1) Question: I used the command line option specified in Varadhi 1.1C 
   documentation to build my sources, but I got the following error,
   "fatal error LNK1181:cannot open input file:netapi.lib".

   This is a documentation Defect (DR40072). The library name should be
   "netapi32.lib" and not "netapi.lib".

2) Question: I am getting license checkout failure for SANKHYA Software
   on Windows 2000.

   The above problem may occur if "LMHOSTS" option is disabled on your
   Windows machine. For SANKHYA licensing to work, "LMHOSTS" option must
   be enabled. To enable "LMHOSTS", please follow the steps provided
   below:

      a) Right-click on "Network Neighbourhood" and select "Properties".
      b) Select Protocols -> WINS Address and click on
         "Enable LMHOSTS Lookup" check-box to enable it.
      c) Re-start the machine.

   Check if licensing works fine after the above changes are made. If not,
   please send the following information about your machine to SANKHYA
   support (also, check Question 3 below).

      a) Windows Operating System version along with the service pack
         information. This information can be obtained by selecting
         Start->Run and typing "winver". 

3. Question: I have problem in using the evaluation license file for SANKHYA
   Software in Windows NT host.

   The problem could be due to one or more of the following reasons:

   a) The NetBIOS service may not be installed or enabled on your system.
      1) Right click on 'Network Neighbourhood' icon and select properties.
      2) Go to 'Protocols' tab and check if 'NetBIOS' protocol is listed.
         i) To install 'NetBIOS'.
            Click 'Add' button and select 'NetBIOS' to install NetBIOS protocol.
         ii) To enable 'NetBIOS'.
	     Check the checkbox against NetBIOS to enable NetBIOS protocol.
  
   b) Windows NT Service Pack 6 may not be installed on your system.
      To check the version of Windows NT Service Pack installed on your
      system, select "Start->Run" and type "winver". If Service Pack 6 is
      not installed, please download and install it. For more information
      on downloading Windows NT Service Pack, please refer to the following
      URL:
	http://www.microsoft.com/ntserver/nts/downloads/default.asp

4. Question: I have problem in using the evaluation license file for SANKHYA
   Software in Windows 2000 host.

   This can happen if Windows 2000 Service Pack 4 is not installed on your 
   system. To check the version of Windows 2000 Service Pack installed on your 
   system, select "Start->Run" and type "winver". If Service Pack 4 is not 
   installed, please download and install it. For more information on 
   downloading Windows 2000 Service Pack, please refer to the following URL:
	http://www.microsoft.com/windows2000/downloads/servicepacks/default.asp

5. Question: I get "Unable to connect to ethernet adapter" error on
   Windows 2000/XP even when I have an ethernet card and 'ipconfig /all'
   displays the physical address.

   This can happen when the network is down or if no LAN cable is connected to
   your ethernet device. Windows 2000 and Windows XP support Media Sense feature
   to detect the state of a network connection. If the network is down or if the
   LAN cable is disconnected, the system unbinds all the protocols from the
   adapter. This causes the license manager to fail since it cannot obtain
   the MAC (ethernet) address of the machine when the required protocols are
   not bound.

   Workaround:
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   To disable the Media Sense feature, please follow the steps mentioned below.
   These steps update the registry and should be done with care. It is advisable
   to take a backup of the registry before doing this.

   a) Click Start -> Run and type 'regedit'.
      This opens the registry editor.

   b) Go to the following entry in the registry:
      HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters

   c) Add the following value name by right clicking, New -> DWORD Value
      1) Change the value name to "DisableDHCPMediaSense"
      2) Set the data value to "1'.

   d) Close the registry editor and restart the computer.